FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@thezonko.com.
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Pre Sale Questions
Q: “Do I have to pay for shipping?”
No, sir.Economy Shipping is 100% FREEon all orders. If you want to receive the order sooner
Q: “What is the order processing time?”
All orders are processed within 24 hours (excluding weekends and federal holidays).
Note: Processing may extend slightly during high-volume periods.
Q: “What is the shipping time?”
Due to high demand, allow 1–3 days for processing.
- Free Economy Shipping: 8–12 business days (domestic & international standard).
- Standard Shipping: 5-7 business days
External factors (customs, weather, holidays) may cause delays beyond our control.
Mission ETA is not guaranteed—but we always push for the fastest delivery.
Q: “Will I receive a Tracking Code?”
Affirmative. You’ll receive a tracking number within 3–4 days after dispatch.
All shipments are insured. If your package goes MIA, we resend at no cost.
Q: “I haven’t received my tracking number yet.”
Check your spam or junk folder. Still missing?
Contact us—we’ll initiate a priority resend operation immediately.
Q: “Where is my order?”
Once confirmed, you’ll get anemail with your order code.
Use ourTracking Toolto follow your shipment status.
Updates depend on your local postal unit.
Q: “What courier service do you use?”
We deploy trusted U.S. logistics allies: UPS, FedEx, USPS, and others.
Shipping routes are chosen based on mission-critical efficiency to your location.
Q: “Can I return my product?”
Absolutely. If the gear doesn’t meet your expectations, return it within 30 days.
You’ll receive a full refund (return shipping not included). You can see more details on the Return And Refund Policy page.
No questions asked—your satisfaction is mission success.